Returns and Collection Policy

Last updated: 6 September 2026

This policy explains how Mesh Nest handles returns, exchanges, refunds and collections. It works together with your rights under the Consumer Protection Act (CPA) and, where applicable, the ECT Act. Statutory rights are not limited by this page.

1. Change of mind (unused goods)

If an item is unused, in original packaging with all accessories and seals intact, you may request a return within 7 calendar days of delivery or collection.

• Contact info@meshnest.co.za with your order number before sending anything back.
• We will confirm whether the item qualifies and how to return it.
• You pay return shipping unless we agree otherwise or the law requires us to pay.
• Once we inspect the goods, we refund the product price to the original payment method. Original outbound shipping is refunded only if the law requires it or the return is our fault.

Change-of-mind returns do not apply to:

• Opened software, licences, or digital codes.
• Goods unsealed where hygiene or security is an issue (for example some sensors or wearables, if sold).
• Custom-cut, programmed, or specially ordered items.
• Goods that have been installed, wired, flashed, or otherwise used.

2. Defective, damaged or incorrect goods

If goods arrive damaged, are not as described, or fail within a reasonable period:

• Email info@meshnest.co.za within 48 hours of delivery for transit damage or wrong item, with photos of the parcel, product and label.
• For later defects, contact us with the order number, a description of the fault, and photos or a short video where useful.

We will assess the claim and, as required by the CPA, arrange repair, replacement or refund. Return shipping for a valid defect or our error is at our cost. Do not continue using a product that is unsafe.

Manufacturer warranties still apply and may offer extra cover beyond the CPA implied warranty. We will help you log a warranty claim where we are the seller of record.

3. How to return

1. Get a return authorisation from us first. Unauthorised parcels may be refused.
2. Pack the goods securely in the original packaging if possible.
3. Include the order number and a short note of the reason.
4. Send to the address we give you, or deliver to our Johannesburg collection point if we offer that option.

Refunds are processed within 14 days after we receive and inspect the goods, or sooner if the CPA requires it. Bank or gateway timing may add a few days.

4. Collections

If your order is marked for collection, we will email you when it is ready. Bring ID and the order confirmation. Someone collecting on your behalf must have your written authorisation and ID.

Please collect within 14 days of the ready notice unless we agree a later date. After that we may cancel the order, restock, and refund less any reasonable restocking or storage cost permitted by law.

5. Installed products

Once a device has been installed or wired, change-of-mind returns are not available. Faulty installed goods are handled as defects or warranty claims. We may need access to the installation or proof of professional installation before approving a swap.

6. Contact

Returns and collections: info@meshnest.co.za
Hours: Monday–Friday 09:00–17:00 (SAST)
Johannesburg, Gauteng